FREQUENTLY ASKED QUESTIONS

IS Your Son's Name Lucas?

Yes, the store was created and named after my son, who still love cars!

Read more about our story in the About us page.

STORE INFO

We are an Australian online toy store that has a warehouse in Yarraville Victoria.

We are a warehouse not a store. 

You can purchase from us onsite. Unfortunately we are not set up for browsing the shelves.

We are happy to help you find something or help you purchase.

We have credit card facility, 

You are welcome to Click and Collect form our Yarraville warehouse.

Yes, you can click and collect from our warehouse in Yarraville.

Quick and Free.

Details are here.

If it is available to buy online then it is in stock. 

We hold the stock in our warehouse so unless we have a stock count issue we will have the toy you order.

If the product description says Preorder then it has a date for when it is expected to arrive.

We don't do discounts very often. 

There is a 10% discount when you sign up to our newsletter (conditions apply).  And with every order you receive Loyalty rewards points. 

Sorry No.  As a small business we have chosen Availability, Quality and Honesty as our main drivers.  Not Price. 

Shipping

We get most of our orders out within 24 hours.

Next day is the standard, and same day often happens if you order early enough.

Bulky Items are exempt from Free Shipping.

Check if your item/order has the Bulky Shipping details.

We send our deliveries with Aus Post.

For a full ist of shipping info head to out Shipping page.

GIFT WRAPPING

If you select gift wrapping we don't include an invoice.  That's just good manners isn't it!

Sure you can.  There is a note section on the CART PAGE.

We manually read it and make up the note for you,

DAY CARE AND NDIS ORDERS

Email us at info@lucaslovescars.com  and say Hi, We would love to work with you! 

Sure you can. 

Create your order online and select Bank Deposit as the payment option.   

Then email us requesting a Tax invoice. We will get back to you within 24 hours.

Then you can pay for your order via direct credit or Credit card.

This is perfect for any self managed NDIS funding, Day Care Centres or group baby gifts.

Yes, we will help you with your NDIS orders. More info here.

Is there anything else you would like to know? 

Email us at info@lucaslovescars.com ❤️🚗

PROUDLY SUPPLYING DAY CARE CENTRES and TOY LIBRARIES

And an NDIS Self managed or Plan managed provider.

Email us for more info.